How To Get Started:
Our initial intake for a new patient might be a little different than the typical office, since we do not have front desk staff. The doctors aren't able to answer the phone while they're with other patients. The best way to reach us, to set up a new patient appointment, is to send us an email at firstname.lastname@example.org and we'll get back to you as soon as we can. Be sure to include some days and times of the week that work best for your first appointment, which will take about 60 minutes. In order to get you under the correct doctor's care, please also let us know if this appointment is for your child (<12 years), or if you're pregnant, or planning to become pregnant.
Once we get your email, we'll send you the link to fill out the intake paperwork, get you scheduled, and assign your pin number for future check-ins.
Your First Visit Check-in:
When you come into our clinic on your first visit, you'll enter your pin number into the iPad to check-in and have a seat and make yourself comfy. Please note, we do not have front desk staff, but by checking in, the doctor will be notified that you're here. When the doctor is done with their current patient, she/he will come out to welcome you. We'll still need to have you sign a few more forms. If you have insurance you want us to bill we'll get a copy of that card as well.
Please note we require everyone (unless they're too young) to wear a mask at this time. We realize this can be a heated topic, but we appreciate you helping us stay open!
Your First Visit Exam:
Dr. Dodge or Dr. Johnson will bring you back to a safe, private room and go over your health challenges and concerns. We'll start with a history of your complaint, plus some details as to family history, surgeries, etc. We will then do an examination and assess the nervous system function and look at the spine for subluxations, or misalignments. Before the chiropractic adjustment, we'll go over the report of findings with you. You'll be able to ask any questions you may have. We'll recommend a chiropractic care plan to get you back on the path to health!
This visit takes about an hour, so please allow for this when scheduling. However, each patient is unique and the process can be shorter or longer, depending on complexity.
Most of the time we are able to do the exam and adjustment on the same day, unless we need further testing, such as bloodwork or imaging (x-rays, MRI or CT).
Even if you've been going to a chiropractor for years, we still need to do a new patient examination, since WE have never seen you before.
Your First Adjustment:
After the exam you'll be given plenty of opportunity to ask any questions you may have. We don't use scare tactics, but rather inform our patients as to their health challenges, and how we hope to help. This allows YOU to take control of your own health.
We realize we aren't everyone's cup of tea, so please take a peek at our style of chiropractic techniques here to make sure we're a good fit for you and your family.
If this is your first chiropractic adjustment, WELCOME! We're honored and privileged to be able to provide you with your very first chiropractic adjustment. We want you to feel as comfortable as possible and provide a safe environment to ask questions and be an active part of your health.
We're very familiar with working with patients of all ages, from a day-old newborn to seniors, and everyone in between! Dr. Dodge specializes in pregnancy and pediatric care while Dr. Johnson works with muscle and nutritional imbalances in the spine.
Your follow-up visits will be much shorter, depending on your health needs, approximately 10-30 minutes. We'll go over how things have changed from your last appointment, and any new concerns or questions you may have. We'll do another spine assessment for subluxations, or misalignment of the spine. If any subluxations are present, we'll adjust them. We'll then get you rescheduled for another appointment and take care of any payment. For our existing patients, we also have an online scheduling option for last minute or future appointments.
We collect payment at time of service for both non-insurance and insurance patients. We accept cash, check, health savings accounts (HSA), flexible spending accounts (FSA), debit and credit cards.
Coming soon: We also have the ability to keep your cards on file, if you choose. In addition, we can email you invoices to pay your bill online.
If you're wanting us to bill your in-network insurance, most likely will have to pay a co-pay (set dollar amount) or a co-insurance (percentage of the charge) at the time of service. If you have a deductible you will be responsible for the entire cost of care until the deductible is met. We do not bill insurances out-of-network.
We're in-network with the following insurance companies: Premera Blue Cross, Regence Blue Shield, Lifewise, Medicare, First Choice and Multiplan. Only Dr. Johnson is in-network with United Healthcare. It usually takes 30-90 days for us to obtain payment from your insurance.
We do not bill insurances out-of-network or accept personal injury/car accident, workers compensation or L&I claims.
You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises